Unexpected Transparency
I ordered several kits from Nexaph last month. One of the items I ordered was TB-500. It was a recent batch, and the updated COA wasn’t available yet, but I went ahead and ordered it anyway. I planned to hold off on using it until independent testing was available.
Today, out of the blue, I received an email from Nexaph saying they were refunding 25% of the cost because their in-house testing showed the vial was underfilled (7.5 mg instead of 10 mg, though purity remained at 99%). What surprised me most was that the private testing wasn’t even started yet. Nexaph proactively disclosed the issue and issued the refund before anyone else had caught the underfill.
While this may be nothing new to more experienced Nexaph customers, it’s one of the few times since I started down this rabbit hole that I’ve been pleasantly surprised by a vendor.
Today, out of the blue, I received an email from Nexaph saying they were refunding 25% of the cost because their in-house testing showed the vial was underfilled (7.5 mg instead of 10 mg, though purity remained at 99%). What surprised me most was that the private testing wasn’t even started yet. Nexaph proactively disclosed the issue and issued the refund before anyone else had caught the underfill.
While this may be nothing new to more experienced Nexaph customers, it’s one of the few times since I started down this rabbit hole that I’ve been pleasantly surprised by a vendor.